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Show HN: Assembled – Scale great customer support https://ift.tt/38Im6OW

March 11, 2020

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Show HN: Assembled – Scale great customer support https://ift.tt/31Yl535 March 11, 2020 at 09:58PM

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Show HN: Web P2P Sharing https://ift.tt/3dA0MPg

Show HN: Web P2P Sharing https://btorrent.xyz/ March 30, 2020 at 02:38AM

Launch HN: Deviceplane (YC W20) – Update and Manage Devices Running Linux https://ift.tt/37BCO2F

Launch HN: Deviceplane (YC W20) – Update and Manage Devices Running Linux Hey Hacker News! We're Josh, Sean, and Cyrus from Deviceplane ( https://ift.tt/2RRBjH2 ). Deviceplane is an open source device management tool for embedded systems, IoT, and edge computing. More specifically, we manage any device running Linux. These can be found in many different categories of hardware such as single-board computers (Raspberry Pis, Jetson Nanos), IoT devices/gateways, and servers running at the edge. The use cases for Linux devices span many different verticals/industries: robotics, consumer appliances, drones, autonomous vehicles, medical devices, and much more. Your first thought might be that a tool for managing robots and a tool for managing medical devices are quite different, but after talking to a variety of companies, we've found that the pain points across these industries are actually quite similar! Deviceplane solves the biggest infrastructure problems for these use cases: - O...

Show HN: Across – Supercharge your customer experience in Slack https://ift.tt/2WgXbPW

Show HN: Across – Supercharge your customer experience in Slack Hi HN! We're Parthi and Kunal from Across (https://acrossapp.com). Across allows you to scale high touch experience you provide your customers when you create shared Slack channels with them. With Across, you can track customer requests, automate responses and message customers across Slack channels. We've built and shipped 7 products recently and we always create shared Slack channels with our customers. This is great for creating a tight feedback loop between us, and making sure we're extremely responsive to customer requests. The problem is that this experience doesn't scale. When you have 20+ Slack channels with customers, it becomes impossible to remember who to follow up with, who on your team is responsible for which customer request, etc. And there aren't great integrations between Slack and existing task management and bug tracking tools today (most just allow you to create a ticket). So we hac...